STORE POLICY
Customer Care
Our Ethos
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Our overriding Store Policy is to source beautiful outfits and accessories for sophisticated women at an affordable price.
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Wherever possible we source our products from dress deigners and wholesalers in the UK, as we believe that supporting UK manufacturing is vital for the future of the fashion insutry in our country.
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Each product is hand picked or designed specially for this website. Our Exclusive range of outfits cannot be found anywhere else.
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We would also like to reassure you that we are a UK based company (in North Bucks) - there are many .co.uk websites out there who are in fact based on Hong Kong, China and India.
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Our Customer Service Promise
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If you're here you're buying a dress for a special occasion rather than going into a physical store. We recongise that you may be hesitant because you won't get the advice or service you're used to from an experienced sales assistant.
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Rest assured that we think that incredible customer service is actually more important in an online store - more so than the quality of the products we are selling. We are absolute sticklers for providing the best service available online.
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Therefore we will do anything to give you a fabulous buying experience, from your first browse to receiving your outfit.
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If at any point you are disappointed in any way with our service please do not hesitate to contact us and we promise to do our utmost to resolve your issue.
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Privacy & Safety
Your personal information is safe with us!
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Any information we collect during and after your purchase is treated as completely confidential. We only keep customers' personal information for as long as we need, to ensure we are and have been providing you with the best service. We adhere to all GDPR regulations.
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Our online payments providers are internationally recognised and trusted and they will also adhere to GDPR regulations.
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If you choose the option to give us your details for future communications your personal information will again be kept entirely confidential.
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Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments